Careers and Occupations

Concierges

Concierges

Concierges Videos


Concierges Description

Assist patrons at hotel, apartment, or office building with personal services. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.

Concierges Related Job Titles

Activities Concierge, Chef Concierge, Chef Concierge/Director of Guest Relations, Chief Concierge, Chief Concierge (Head Concierge), Chief Lifestyle Officer, Club Concierge, Concierge, Conference Concierge, Guest Service Agent, Guest Service Supervisor, Head Concierge, Hospitality Aide, Hotel Concierge, Hotel Guest Service Agent, Hotel Lobby Concierge, Lobby Concierge, NCA Certified Concierge, Personal Assistant,


Concierges Related Careers
Concierges Tasks
Core Tasks
  • Provide directions to guests.
  • Provide business services for guests, such as sending or receiving faxes or shipping packages.
  • Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
  • Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
  • Make travel arrangements for sightseeing or other tours.
  • Receive, store, or deliver luggage or mail.
  • Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
  • Pick up and deliver items or run errands for guests.
  • Arrange for interpreters or translators when patrons require such services.
  • Plan special events, parties, or meetings, which may include booking musicians or celebrities.
  • Arrange childcare services for guests.
  • Perform office duties on a temporary basis when needed.
  • Arrange for the replacement of items lost by travelers.
Supplemental Tasks
  • Provide food and beverage services to guests.
  • Clean and tidy hotel lounge.

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