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First-Line Supervisors of Retail Sales Workers

First-Line Supervisors of Retail Sales Workers

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First-Line Supervisors of Retail Sales Workers Description

Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

First-Line Supervisors of Retail Sales Workers Related Job Titles

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First-Line Supervisors of Retail Sales Workers Related Careers
First-Line Supervisors of Retail Sales Workers Tasks
Core Tasks
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Instruct staff on how to handle difficult and complicated sales.
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Enforce safety, health, and security rules.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Plan budgets and authorize payments and merchandise returns.
  • Examine products purchased for resale or received for storage to assess the condition of each product or item.
  • Establish and implement policies, goals, objectives, and procedures for their department.
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Assign employees to specific duties.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
  • Review inventory and sales records to prepare reports for management and budget departments.
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards.
Supplemental Tasks
  • Estimate consumer demand and determine the types and amounts of goods to be sold.
  • Establish credit policies and operating procedures.
  • Formulate pricing policies for merchandise, according to profitability requirements.
  • Keep records of purchases, sales, and requisitions.
  • Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.

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