Careers and Occupations

Hotel, Motel, and Resort Desk Clerks

Hotel, Motel, and Resort Desk Clerks

Hotel, Motel, and Resort Desk Clerks Videos

Hotel, Motel, and Resort Desk Clerks Description

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Hotel, Motel, and Resort Desk Clerks Related Job Titles

Assistant Innkeeper, Concierge, Desk Clerk, Floor Clerk, Front Desk Agent, Front Desk Associate, Front Desk Attendant, Front Desk Clerk, Front Desk Manager, Front Desk Representative, Front Desk Supervisor, Front Office Agent, Front Office Manager, Front Office Supervisor, Guest Service Representative, Guest Services, Guest Services Agent (GSA), Guest Services Associate, Guest Services Manager, Guest Services Supervisor, Hall Clerk, Hotel Associate, Hotel Clerk, Hotel Desk Clerk, Hotel Front Desk Clerk, Hotel or Motel Front Desk Clerk, Hotel Receptionist, Hotel Registration Clerk, Hotel Reservation Agent, Motel Clerk, Motel Desk Clerk, Motel Front Desk Attendant, Night Auditor, Register Clerk, Reservationist, Room Clerk, Select Guest Coordinator, Welcome Desk Agent,

Hotel, Motel, and Resort Desk Clerks Related Careers
Hotel, Motel, and Resort Desk Clerks Tasks
Core Tasks
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Issue room keys and escort instructions to bellhops.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Arrange tours, taxis, or restaurant reservations for customers.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Review accounts and charges with guests during the check out process.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Deposit guests' valuables in hotel safes or safe-deposit boxes.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
Supplemental Tasks
  • Date-stamp, sort, and rack incoming mail and messages.
  • Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
  • Plan, schedule or supervise the work of other employees.

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