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Police, Fire, and Ambulance Dispatchers

Police, Fire, and Ambulance Dispatchers

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Police, Fire, and Ambulance Dispatchers Description

Operate radio, telephone, or computer equipment at emergency response centers. Receive reports from the public of crimes, disturbances, fires, and medical or police emergencies. Relay information to law enforcement and emergency response personnel. May maintain contact with caller until responders arrive.

Police, Fire, and Ambulance Dispatchers Related Job Titles

911 Dispatcher, 911 Emergency Dispatcher, 911 Emergency Services Dispatcher, 911 Operator, 911 Operator (Nine One One Operator), 911 Public Safety Dispatcher, 911 Telecommunicator, Alarm Operator, Call Person, Call Taker, Communications Officer, Communications Operator, Communications Specialist, Communications Supervisor, Dispatch Manager, Dispatcher, Electronic Telecommunication Dispatcher (ETD), Emergency Communications Dispatcher, Emergency Communications Officer (ECO), Emergency Communications Operator (ECO), Emergency Communications Technician, Emergency Medical Dispatcher, Emergency Operator, Emergency Telecommunications Dispatcher (ETD), Emergency Vehicle Dispatcher, Fire Dispatcher, Fire Fighters Dispatcher, Forest Fire Fighters Dispatcher, Law Enforcement Technician, Medical Dispatcher, Patrol Telecommunicator, Police Communications Dispatcher, Police Communications Operator, Police Dispatcher, Police Radio Dispatcher, Protective Signal Operator, Public Safety Dispatcher, Public Safety Telecommunicator, Radio Dispatcher, Telecommunications Specialist, Telecommunicator,

Police, Fire, and Ambulance Dispatchers Related Careers
Police, Fire, and Ambulance Dispatchers Tasks
Core Tasks
  • Learn material and pass required tests for certification.
  • Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
  • Record details of calls, dispatches, and messages.
  • Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
  • Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.
  • Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files.
  • Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
  • Question callers to determine their locations, and the nature of their problems to determine type of response needed.
  • Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.
  • Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
  • Maintain access to, and security of, highly sensitive materials.
  • Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
  • Monitor various radio frequencies such as those used by public works departments, school security, and civil defense to keep apprised of developing situations.
  • Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.
  • Test and adjust communication and alarm systems, and report malfunctions to maintenance units.
Supplemental Tasks
  • Provide emergency medical instructions to callers.
  • Monitor alarm systems to detect emergencies such as fires and illegal entry into establishments.
  • Operate and maintain mobile dispatch vehicles and equipment.

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