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Receptionists and Information Clerks

Receptionists and Information Clerks

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Receptionists and Information Clerks Description

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

Receptionists and Information Clerks Related Job Titles

Administrative Assistant, Appointment Clerk, Appointment Scheduler, Appointment Setter, Automobile Club Information Clerk, Call Center Agent, Call Center Operator, Call Center Representative, Call Taker, Cashier, Clerk, Clerk Specialist, Clinic Receptionist, Community Liaison, Credit Reporting Clerk, Customer Care Representative (CCR), Customer Service Representative, Dental Receptionist, Emergency Room Clerk, Facility Assistant, File Clerk, Front Desk Clerk, Front Desk Officer, Front Desk Receptionist, Greeter, Guard Entrance Registrar, Hospital Receptionist, Hospitality Aide, Human Resources Receptionist, In-File Operator, Information Receptionist, Information Specialist, Keyboard Specialist, Land Leasing Examiner, Land Leasing Information Clerk, Legal Receptionist, Medical Assistant, Medical Office Receptionist, Medical Receptionist, Medical Scheduler, Medical Secretary, Member Service Representative, Merchandising Assistant, Office Assistant, Office Manager, Operator, Outpatient Clerk, Park Aide, Patient Registration Representative, Pay Station Attendant, People Greeter, Policyholder Information Clerk, Quoter, Receptionist, Receptionist Telephone Operator, Referral and Information Aide, Referral Coordinator, Register Clerk, Registrar, Registration Clerk, Research Clerk, Sales Assistant, Schedule Announcer, Scheduler, Secretary, Space Scheduler, Switchboard Operator, Telephone Answerer, Telephone Appointment Clerk, Telephone Clerk, Telephone Information Clerk, Telephone Operator Receptionist, Telephone Quotation Clerk, Tourist Information Assistant, Utility Clerk,


Receptionists and Information Clerks Related Careers
Receptionists and Information Clerks Tasks
Core Tasks
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • File and maintain records.
  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Hear and resolve complaints from customers or the public.
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
  • Process and prepare memos, correspondence, travel vouchers, or other documents.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Supplemental Tasks
  • Analyze data to determine answers to questions from customers or members of the public.
  • Enroll individuals to participate in programs and notify them of their acceptance.
  • Schedule space or equipment for special programs and prepare lists of participants.
  • Receive payment and record receipts for services.
  • Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
  • Schedule appointments and maintain and update appointment calendars.
  • Keep a current record of staff members' whereabouts and availability.
  • Take orders for merchandise or materials and send them to the proper departments to be filled.
  • Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
  • Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.

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