Careers and Occupations

Switchboard Operators, Including Answering Service

Switchboard Operators, Including Answering Service

Switchboard Operators, Including Answering Service Description

Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

Switchboard Operators, Including Answering Service Related Job Titles

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Switchboard Operators, Including Answering Service Related Careers
Switchboard Operators, Including Answering Service Tasks
Core Tasks
  • Route emergency calls appropriately.
  • Place telephone calls or arrange conference calls as instructed.
  • Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
  • Relay or route written or verbal messages.
  • Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
Supplemental Tasks
  • Keep records of calls placed and charges incurred.
  • Record messages, suggesting rewording for clarity or conciseness.
  • Answer simple questions about clients' businesses, using reference files.
  • Monitor alarm systems to ensure that secure conditions are maintained.
  • Contact security staff members when necessary, using radio-telephones.
  • Stamp messages with time and date and file them appropriately.
  • Complete forms for sales orders.

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